Why Us?
Transform Your Travel Business with GTS
As global demand for travel continues to rise, the industry must meet evolving customer expectations in an increasingly connected world. To address this challenge, travel agencies are developing innovative business models that balance cost management with enhanced customer satisfaction. Travel Process Outsourcing Services play a crucial role in boosting operational efficiency, achieving high customer satisfaction, and ensuring timely service delivery.
Outsourcing Travel Operations enables travel agencies to shift their focus from routine tasks to strategic business objectives. This shift leads to the creation of new revenue streams and growth opportunities, enhancing overall productivity. Additionally, Travel & Tourism Industry Outsourcing helps agencies navigate intense market competition by reducing support and operational costs.
Recognising these benefits, travel and leisure companies are increasingly turning to outsourcing. GTS stands at the forefront of this industry, offering cutting-edge solutions for The travel & Tourism sector. With our extensive expertise in travel and outsourcing, GTS is globally recognised for delivering exceptional services to its clients.
Our Services
Business Travel Reservations and Ticketing
Our outsourced booking agents assist customers with booking flights, private jets, trains, buses, cruises, and hotels through a GDS & we also offer a full ticketing service. We are available 24/7 to ensure consistency and convenience. Additionally, our agents provide information on ticket rules and regulations, including cancellation and modification policies, to keep customers well-informed.
Comprehensive Help Desk Support
We provide a dedicated team of passionate help desk operators to manage travel-related inquiries for both leisure and business customers. Our operators handle questions before, during, and after travel, delivering quick, reliable, and accurate information. They ensure timely call resolution and maintain a professional, effective communication process.
Our help desk services are accessible through phone, email, SMS, social media, and dedicated apps. Agents use these channels to communicate with customers and log all interactions using a CRM tool or Excel, ensuring seamless and efficient service.
Outsourced IT Support
Our Outsourced IT Support package features both Remote IT support and comprehensive IT Maintenance services. With our seasoned team, we deliver extensive support to all your employees, essentially becoming your dedicated IT department, available whenever you need us. This package includes proactive maintenance for your IT infrastructure, covering backups, anti-virus protection, updates, and security patches.
Client Stories
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Client: Name
Explain what makes the business unique. Identify the qualities that set it apart from its competitors and describe them, staying true to the brand's authentic voice. Add engaging details to catch readers' interest and hold their attention.
Year: 2035
Explain what makes the business unique. Identify the qualities that set it apart from its competitors and describe them, staying true to the brand's authentic voice. Add engaging details to catch readers' interest and hold their attention.
Industry: Finance
Explain what makes the business unique. Identify the qualities that set it apart from its competitors and describe them, staying true to the brand's authentic voice. Add engaging details to catch readers' interest and hold their attention.
Client: Name
Explain what makes the business unique. Identify the qualities that set it apart from its competitors and describe them, staying true to the brand's authentic voice. Add engaging details to catch readers' interest and hold their attention.
Year: 2035
Explain what makes the business unique. Identify the qualities that set it apart from its competitors and describe them, staying true to the brand's authentic voice. Add engaging details to catch readers' interest and hold their attention.
Industry: Finance
Explain what makes the business unique. Identify the qualities that set it apart from its competitors and describe them, staying true to the brand's authentic voice. Add engaging details to catch readers' interest and hold their attention.
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